Terms of Service

Please read these Terms carefully before using our Service. If you do not agree with any part of these Terms, you may not access or use the Service.

1. Description of Service

Major Tracker is a search engine optimization (SEO) rank tracking service that allows users to:

• Monitor website keyword positions on Google search results
• Track position changes over time (daily or weekly updates)
• View historical ranking data for up to 30 days
• Access automated KPIs and analytics reports
• Manage multiple projects with individual keyword sets
• View search volume, keyword difficulty, and CPC metrics

2. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent that you are at least 18 years of age.

3. Service Plans and Pricing

3.1 Pricing Model

Major Tracker operates on a usage-based pricing model. Pricing is determined by:

• The number of keywords you track (ranging from 50 to 6,000 keywords)
• The update frequency you select (daily or weekly)

Current pricing is displayed on our website and may be updated from time to time. Any price changes will be communicated in advance.

3.2 Payment Terms

• All fees are charged in US Dollars (USD)
• Payments are processed through secure third-party payment providers
• You authorize us to charge your selected payment method for all applicable fees
• Refunds are governed by our Refund Policy (see Section 4)

3.3 Balance System

Major Tracker uses a prepaid balance system. You must maintain sufficient balance in your account to create and maintain projects. If your balance is insufficient, project creation may be restricted.

4. Refund Policy

4.1 Consumer Right to Cancel (14-Day Period)

If you are a Consumer (as defined under applicable consumer protection laws), you have the right to cancel your purchase within 14 days without giving any reason, unless an exception applies.

• Cancellation Period: The cancellation period will expire 14 days after the day following the completion of your transaction.
• How to Cancel: To exercise your right to cancel, you must inform us of your decision by contacting support at support@majortracker.com before the 14-day period expires.
• Subscription Services: Your right to cancel applies only to the initial subscription purchase and not upon each automatic renewal.

Effect of Cancellation

If you cancel your purchase as permitted above:

• We will reimburse all payments received from you without undue delay.
• Reimbursement will be made no later than 14 days after we are informed of your decision to cancel.
• We will use the same payment method you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.

Exception to the Right to Cancel

4.2 General Refund Policy

Outside of the Consumer Right to Cancel described above, refunds are provided at our sole discretion and on a case-by-case basis. Refund requests may be refused.

• Discretionary Refunds: We may, at our sole discretion, issue full or partial refunds in exceptional circumstances.
• Refund Denial: We will refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior.
• Consumer Rights: This policy does not affect your statutory rights as a Consumer in relation to Products which are not as described, faulty, or not fit for purpose.

4.3 Eligibility Requirements

To be considered for a refund, the following conditions should generally be met:

• The refund request must be submitted in writing via email to support@majortracker.com.
• The account remains in good standing without any violations of the Acceptable Use Policy (Section 5).
• There is no evidence of fraudulent activity, abuse of the refund policy, or bad faith conduct.
• The User has not previously abused refund policies for prior accounts.

4.4 Exclusions and Non-Refundable Transactions

The following transactions and circumstances are expressly excluded from refund eligibility:

• Digital Content Already Accessed: Services where you have begun using the digital content (creating projects, tracking keywords, viewing reports).
• Policy Violations: Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy.
• Fraudulent Activity: Transactions associated with suspected fraud, unauthorized use, or identity misrepresentation.
• Promotional Credits: Bonus credits, promotional balances, or credits issued as compensation are non-refundable.
• Subscription Renewals: Automatic renewal charges after the initial purchase period (you must cancel before renewal).

4.5 Refund Request Procedure

To initiate a refund request, please follow these steps:

• Step 1: Send an email to support@majortracker.com with the subject line "Refund Request - [Your Account Email]".
• Step 2: Include in the email body: (a) your registered email address, (b) the date and amount of the transaction, (c) the payment method used, and (d) a brief explanation for the refund request.
• Step 3: Our support team will acknowledge receipt within one (1) business day and review your request within three (3) business days.
• Step 4: Upon approval, refunds will be processed to the original payment method within fourteen (14) days, subject to the processing times of your financial institution.

4.6 Chargebacks and Disputes

4.7 Indirect Sales Tax Refund

If you have been charged sales tax (VAT, GST, Consumption Tax, or similar) on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by applicable laws:

• You must contact us within 60 days after completing the purchase to be eligible.
• A valid sales tax registration code for your country must be provided.
• Requests received after 60 days from the transaction date will not be processed.

4.8 Exceptional Circumstances

Notwithstanding the above provisions, Major Phones LLC reserves the sole and absolute discretion to issue full or partial refunds in exceptional circumstances, including but not limited to:

• Extended service outages lasting more than 72 consecutive hours due to causes within our control.
• Material misrepresentation of Service features on our website at the time of purchase.
• Technical errors resulting in duplicate charges or incorrect billing amounts.
• Legal or regulatory requirements mandating refunds in specific circumstances.

Any refunds granted under this section are made at our sole discretion and shall not establish precedent or create any future obligation to issue similar refunds.

4.9 Contact for Refund Inquiries

For any questions regarding this Refund Policy or to initiate a refund request, please contact:

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Track keywords for websites you do not own or have authorization to monitor
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any part of the Service
• Use automated scripts, bots, or scrapers to access the Service
• Reproduce, duplicate, copy, sell, or resell the Service without authorization
• Circumvent any usage limits or restrictions placed on your account
• Transmit any viruses, malware, or other malicious code

6. Data Accuracy and Limitations

While we strive to provide accurate ranking data:

• Search engine rankings can fluctuate frequently and vary by location, device, and user
• We rely on third-party data providers for ranking information
• We do not guarantee 100% accuracy of position data at all times
• Metrics such as search volume, difficulty, and CPC are estimates based on available data
• Historical data is retained for 30 days and may be deleted after that period

The Service is provided for informational purposes. You should not make business decisions based solely on data from Major Tracker without independent verification.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Major Phones LLC and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any data you input into the Service (such as keywords and website URLs). By using the Service, you grant us a license to use this data solely for the purpose of providing the Service to you.

8. Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of applicable fees
• Extended periods of inactivity
• Any other reason at our sole discretion

You may cancel your account at any time by contacting us or using the account settings. Upon termination, your right to use the Service will immediately cease.

9. Disclaimer of Warranties

10. Limitation of Liability

Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Major Phones LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

12. Modifications to Service and Terms

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time
• Update these Terms at our discretion
• Change pricing and features with reasonable notice

We will notify you of any material changes to these Terms by posting the new Terms on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming. You agree to submit to the personal jurisdiction of such courts.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Major Phones LLC regarding your use of the Service.

16. Contact Information

If you have any questions about these Terms, please contact us: